OVERVIEW

• This training event is part of the Housing series presented by our Center.
• More dates are available and being planned (click here).

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Housing stability is a common challenge for individuals with behavioral health disorders. Knowing how to help people (residents) consider and embark upon behavior change that promotes stable housing is an important skill for all housing providers to have. Other important skills include effective listening and communication skills and understanding how people consider and make changes in their lives.

This training will teach housing providers how to recognize stages of change among residents and how to use a stage-based approach in their conversations. We will learn effective listening and communication skills. We will also learn how to identify ineffective communication strategies—ones that reduce or interfere with helpful conversations. Participants will have an opportunity to apply the stages-of-change construct in their current work with residents. They will also have the opportunity to observe and/or practice effective listening and communication skills.

Learning Objectives

Participants will be able to ...

• Explain behavioral health symptoms as potential risks to stable housing
• Describe pre-contemplation and contemplation stages of change with associated potential staff tasks
• Describe preparation, action and maintenance stages of change with associated potential staff tasks
• Identify a common focus between tenants and staff
• Recognize common barriers to effective conversations about change
• Identify effective listening and communication skills to promote change

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KEYNOTE SPEAKER

Jeremy Evenden, MSSA, LISW-S

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WHO SHOULD ATTEND

Staff and supervisors of housing services, including the following:

• PSH/Permanent Supportive & Independent Housing
• Transitional Housing
• Residential
• Adult Care Facilities
• Emergency Shelters
• YMCA & YWCA Housing
• Community CPST
• Recovery Houses

Other providers of mental-health and addiction treatment are welcomed to attend. These events are made possible with support from the Ohio Department of Mental Health and Addiction Services (OhioMHAS) as part of its statewide initiative to promote housing stability among residents.

 

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LOCATION

Cuyahoga County Public Library- Independence Branch

Description:

No details are available for this location

Lodging & Travel Details:

No lodging & travel details are available for this location.

Registration Policies & Instructions

Online Registration

• Each person must register online with his or her own email address (work or personal email) and password and include contact information.
  • This also applies to walk-in registrations (see Walk-In section below).

• The data you enter via online registration helps us manage events from start to finish (e.g., seating, rosters, payments, attendance, certificates).
• We do not accept registration via paper mail, fax, or email.
• Payment by check is not a form of registration.

Your Email Address

• You must include your own unique email address (work or personal email) to receive email confirmations and correspondence from us.
• Do not use the email of anyone else who has registered or will register for an event on our website (e.g., co-worker, supervisor).
• You may obtain your own free email account from providers like Yahoo! (click here) or Google (click here).

Tech Tip #1 | Emails

• Make sure our emails reach your Inbox and not spam or junk folders.
• Add these email addresses to your contacts (address book):
  • cebp-events@case.edu
  • cebp-admin@case.edu
  • cebp-order@case.edu

Tech Tip #2 | Web Browsers

• Using work email and web browser at work? 
• Ask your I.T. department (help desk) not to block access to these web addresses and email domains of Case Western Reserve University:
  • https://www.centerforebp.case.edu
  • https://www.centerforebp.case.edu
  • @case.edu
  • @cwru.edu
  • @po.cwru.edu

• More Tech Tips (click here).

What We Need from You

• Register online
  
  • Click green "Register Now" button.
  • Provide the required information (e.g., email address; password).
  • Provide your professional-license number, if applicable (NOT a driver's license number, NOT a social security number).
• Select sessions/workshops (check boxes in left column of Agenda tab).
• Select CEUs.
• Pay registration fee (see Payment Policies tab).
• Open, print, save a copy of your event-confirmation email (see Tech Tip #1 & #2 above) to confirm your online registration..
• Sign-in at the event.
• Attend the entire event.
• Provide any required post-event information, if applicable (e.g., attendance code).

Signing In

• Sign-in at each event typically begins before the posted start time.
• Consult the Agenda tab of each event for the sign-in time.
• Bring a copy of your event-confirmation email to the registration table.
• Seating is reserved for those who pre-register.
• Seating is not guaranteed for those who walk-in (see Walk-In section below).

Certificate of CEUs

• Fulfill the requirements listed above.
• We will mail you a continuing-education certificate after the event.
• This may take several weeks.

Certificate of Attendance

• If you do not need CEUs but do need proof of attendance, select the "certificate of attendance" box in the Questions section of the online registration form.

Walk-In Registration

• Only if seating is available; no guarantees.
• First-come, first-served.
• Pay your registration fee at the event.
• Fulfill the requirements listed in "What We Need from You" section above.

• You must create a free account on our website as soon as possible. We will add your registration information only after you create your account.

Need Help?

• See Tech Tip #1 & #2 above.
• Contact us (click here).

 

Payment Policies & Instructions

When to Pay

• Please pay your registration fees in advance of your attendance at the event.
• Each person must register online (see Registration Policies tab).

Pay by Credit Card

• We have added online credit card payments for our events via the Quikpay system of Case Western Reserve University.
• If the option appears on your event of choice, you may pay online when you register or anytime before the registration deadline. Sign in to your account, go to your event of choice or to the "my account" section, "my events" tab.
• Our website will redirect you to Quikpay.
  • Follow the prompts.
  • Do not close your web browser.
• Quikpay will redirect you back to our website.
• Quikpay will send you a payment confirmation email. 
• Quikpay will also add a payment confirmation to the "my account" section, "my events” tab of your membership account on our website.

Pay by Check

• We do not accept registration via paper or fax, so payment by check is not a form of registration.
• Make checks payable to the following:
  
  • "Case Western Reserve University."
• Include this in memo section of your check:
  
  • "Center for EBPs; LC: 7164."
• Send your check or money order via US Mail to our main office.
  
  • See the "Contact Us” section of our website for the most current address (click here).
• We will apply your payment to the "my account" section, "my events” tab of your membership account on our website and send you a payment-confirmation email.
• Use your payment-confirmation email for your organizational reimbursement process.

For Organizations

• Organizations that pay for multiple registrants must include on the check the first name and last name of each person for whom payment is being made.
• We will apply the payment to the "my account/my events" section of each person’s membership account on our website.
• Each person at your organization must create his or her own membership account (see "Registration Policies” section).
• We do not accept registration via paper or fax, so payment by check is not a form of registration.

Past-Due Payments

• Individuals with past-due payments to the Center for Evidence-Based Practices at Case Western Reserve University (or its Coordinating Center of Excellence initiatives) will not be able to register for an event until all outstanding payments have been received.

Cancellation & Refund Policy

• No refund requests will be honored if they are postmarked after the registration deadline listed in the right column of this page.
• Refunds are subject to an administrative processing fee.
• Cancellations and requests for refunds should be submitted to the following:

cebp-events@case.edu